Chandigarh: The District Consumer Forum has directed Redington India Limited, an authorised service centre for Motorola, to refund an amount of Rs 16,190 to the complainant, owing to the defect in a Motorola handset bought by him, that could not be repaired.
The opposite party was directed by the Forum to pay Rs 5000 for causing mental tension and harassment to the complainant, and Rs 1500 as litigation costs.
According to Pawan Kumar, a resident of Manimajra, he bought the mobile handset of Motorola make from M/s Naresh Department Store, Sector 22 B for Rs 16,190, in January this year. The particular set carried with it a warranty of one year, but it started giving problems soon after its purchase.
The problems with the set regarding battery charging, display, volume, etc., were brought to the knowledge of Redington India Limited, Sector 20 D, in May, 2007. The service centre kept the handset for repair and even after repeated visits by the complainant it was not returned. While on one of his visits, the complainant stated that the officials at Redington India Limited told him that the said set was not traceable.
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